Question 1

What is Ad-ink Plaza Mall?

Accepted Answer

Ad-ink Plaza Mall is your premier provider of high-quality customized signages, LED displays, fabrication services, media printing, and related accessories in the Philippines. We help businesses and individuals create impactful visual solutions to stand out.

Question 2

Where is Ad-ink Plaza located?

Accepted Answer

Our physical shop is located in Makati City, Metro Manila. Our exact address is 1012 Buma BLDG, 9599 Metropolitan Ave, San Antonio Village, Makati, 1203 Metro Manila.

Question 3

What are your operating hours?

Accepted Answer

Our physical shop and pickup hours are 8:30 AM to 5:30 PM, Mondays to Saturdays. Our online store adinkplazamall.ph is open 24/7 for Browse, inquiries, and orders.

Question 4

How can I contact Ad-ink Plaza Mall

Accepted Answer

Live chat on our website (just click this chat icon!)Email: adinkplazamall@gmail.comPhone: (02) 8832-3416]Our "Contact Us" page on adinkplaza.com.ph.

Question 5

What types of signages and displays do you offer?

Accepted Answer

We offer a wide range, including:Custom Signages: Acrylic letters, LED light signs, aluminum letters, customized print & cut stickers, posters, Sintra board signs, stainless signs, panaflex, and more.LED Displays: Digital programmable signages, LED modules, light boxes, 3D hologram signages, and LED menu boards.Display & Exhibits: Various types of standees (hanging, table, floor), and specialty displays(Ramyun Table).Fabrication & Accessories: Media printing, acrylic fabrication, laser cutting, and a full range of accessories & parts for your signage needs.

Question 6

How do I order a customized signage or product?

Accepted Answer

For most customized items, a quotation is required first:Browse our "Customized" products (e.g., "Customized Logo Signage" or "Customized Print & Cut Sticker").Contact us for a quotation. Use the chat button or send us an email at adinkplaza@gmail.com.Discuss your requirements: Provide details on the type, material, thickness, size, and your desired design. If you need design assistance, let us know!Receive your quotation: We will provide the final price and instructions on how to select the correct "quantity" on the website to match your custom quote.Proceed to checkout and complete your payment.Send your design file: Email your high-resolution design file to adinkplaza@gmail.com, including your order number in the subject. We prefer original vector files (CorelDraw, Adobe Illustrator) or high-res JPG (at least 1MB, 300dpi minimum).Layout Approval: We will send you a digital layout for your final approval before production begins.

Question 7

What materials do you use for your signages?

Accepted Answer

We use premium materials such as acrylic, aluminum, Sintra board, stainless steel, vinyl, backlit film, and various high-quality LED components. Our materials are chosen for durability, weather resistance, and visual impact.

Question 8

Can you help me with a design if I don't have one?

Accepted Answer

Yes, our team can assist with design creation. Please discuss your needs with us when requesting a quotation via chat or email.

Question 9

Do you offer installation services for signages?

Accepted Answer

Yes, we offer professional installation services within Metro Manila. Please indicate your need for installation when requesting a quote.

Question 10

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 11

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 12

What payment methods do you use?

Accepted Answer

We accept various payment methods, including:  Major Credit Cards (Visa, Mastercard), Debit Cards, GCash, Paypal, Bank Transfers (BDO, BPI), Cash on Delivery (COD) .

Question 13

Do you offer in-store pickup?

Accepted Answer

Yes! You can choose "Local Pickup" at checkout for free. Your order will be prepared within 3 to 7 business days (for customized items). We will send you an email notification when your order is ready for pickup. Our pickup hours are 8:30 AM - 5:30 PM, Mondays to Saturdays. Please bring your order confirmation email and valid ID.

Question 14

What is your return and exchange policy?

Accepted Answer

We offer a 7-day return/exchange policy from the date you receive your item. To be eligible, the item must be in the same condition as received, unused, and in its original packaging with proof of purchase.Eligible reasons for return/exchange: Defective items, items not as advertised, or wrong products delivered.Items NOT eligible: Clearance/Sale items, Gift Certificates, Personalized, Customized, or Made-to-Order Items (unless defective or incorrect due to our error), used items, or items returned after 7 days.In accordance with the Consumer Act of the Philippines (R.A. 7394), we do not issue refunds for non-defective goods due to "change of mind."

Question 15

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 16

Who covers shipping costs for returns?

Accepted Answer

The customer is generally responsible for shipping costs for returning eligible items. However, Adink Plaza Mall will cover shipping costs if the item is proven to be defective, damaged upon arrival, or if we sent the wrong product.

Question 17

How do I initiate a return or exchange?

Accepted Answer

If your item is eligible, please contact us immediately via our "Contact Us" page at adinkplaza.com.ph or email adinkplaza@gmail.com. Provide your order number, a clear photo/video of the issue, and a brief explanation for the return/exchange reason. Items sent back without prior approval will not be accepted.

Question 18

How do I care for my acrylic signage or LED display?

Accepted Answer

Acrylic Signage: Use a soft, lint-free cloth with mild soap and water. Avoid abrasive cleaners, ammonia-based products (like window cleaner), or rough sponges, as these can scratch or damage the acrylic surface.LED Displays: Keep away from direct moisture unless specifically rated for outdoor use. Clean screens with a soft, dry cloth or a specialized screen cleaner. Ensure proper ventilation.

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